Frequently Asked Questions
Need a hand? Here are the answers to the most frequently asked questions about your Manixshop orders.
Order
Yes, we deliver to several European countries. Shipping costs and delivery times vary depending on the destination. Please see our delivery page or contact our customer service for more details.
Orders are usually shipped within 24 business hours. Standard delivery takes between 2 and 4 business days in mainland France. You will receive a tracking link as soon as your order is shipped.
We process orders very quickly. If you wish to modify or cancel an order, please contact us as soon as possible after confirmation. Once shipped, it cannot be changed.
Payment & security
Yes. All transactions are encrypted via a secure SSL protocol. Your bank details are never stored on our site.
Yes, all our packages are discreet and without any explicit mention of the contents or the Manixshop name. Your privacy is respected.
Delivery & Returns
We offer home delivery, delivery to a collection point, or express delivery depending on the options available in your area. Shipping costs are calculated automatically at checkout.
For hygiene reasons, only unopened items can be returned. You have 14 days after receipt to exercise your right of withdrawal.
Products & manufacturing
Manix products are manufactured primarily in Europe , in facilities that meet the strictest health and safety standards . Each batch undergoes rigorous quality testing before being offered for sale.
All products sold on Manixshop.fr are stored in our secure warehouse located in France , under optimal conditions of hygiene, humidity and temperature, to guarantee their integrity.
Yes, all our lubricants are dermatologically tested , formulated to respect sensitive skin , without parabens or controversial substances.
Many Manix products are vegan-friendly , meaning they are formulated without casein (a milk protein). None of our products are tested on animals.
Yes! We offer warming , cooling , or stimulating formulas, ideal for varying sensations. All effects are gentle and suitable for intimate use.
Yes. Each condom is individually electronically tested to guarantee its strength. They meet CE standards and comply with ISO 4074, the standard applicable to medical devices.
Need help?
Our team is available to answer any questions you may have about our products, your orders, or our commitments.
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